1. Order Cancellation
You may cancel your order free of charge within 12 hours of placing it (or before it is marked Dispatched), whichever comes first.
To cancel, WhatsApp us on +91‑8175956443 or email support@kashisarees.com with your order number.
Once an order has moved to the “Processing/Dispatched” stage, we can no longer guarantee cancellation. If the parcel is already in transit, you may refuse delivery at the doorstep; a refund will be processed once the package returns to our warehouse and passes inspection.
2. Cancellations for Customised Items
Orders involving custom work (fall‑pico, blouse stitching, tassel detailing, length alterations) cannot be cancelled once we have begun the customisation process.
3. Damaged, Defective or Incorrect Product
We pride ourselves on carefully checking each saree before it leaves our studio. If, however, your saree arrives damaged, defective, or not as ordered:
Record a clear unboxing video showing the outer packaging and the defect.
Take close‑up photos.
Contact us within 48 hours of delivery via WhatsApp or email, quoting your order number.
We’ll first attempt to ship a free replacement. If a replacement is unavailable, a full refund will be issued to your original payment method.
4. Refund Timeline & Method
Prepaid orders: Refunds are released within 5–7 business days of approval. Your bank/issuer may take additional time to post the credit.
Cash‑on‑Delivery orders: Refunds are processed via NEFT/IMPS bank transfer within 7 business days after you share your account details.
You’ll receive an email confirmation as soon as the refund is initiated.
5. Non‑Refundable Scenarios
Returns/exchanges that fail our quality check (worn, washed, damaged by customer, missing tags/packaging).
Parcels returned without a valid Return Authorisation (RA) from our support team.
Requests made after the 7‑day return / exchange window.
Customised or final sale sarees clearly marked Non‑Returnable at checkout.
6. Complaint Escalation
If you are not satisfied with the initial resolution, please escalate to support@kashisarees.com with “Escalation – <Order No.>” in the subject line. A senior representative will respond within 48 hours.
7. Policy Revisions
Kashi Sarees reserves the right to modify this policy at any time. Any changes will appear on this page with a revised Last updated date.